Refund policy

Return & Refund Policy

At MEHÉRA, every candle is made and packed with care.

Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate resolution.

Returns
We accept returns only for unused, unlit products that are in their original packaging and condition. We do not accept returns for change of mind.

Refunds
If a return or refund is approved after review, we will process the refund to the original payment method where applicable.

To request help with an order, please contact MEHÉRA through our store contact page.